Privacy Policy
This Privacy Policy explains how Dexfut Devs (“Dexfut Devs”, “we”, “our”, or “us”) collects, uses, and shares personal information when you use our applications, games, websites and related services (together, the “Service”). Not every application uses every kind of information described below: an application only collects the data its features need.
We may update, modify, or revise this Privacy Policy from time to time by publishing an updated version. The updated Privacy Policy becomes effective when it is published. Please review this page periodically for any changes.
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.
1. Information We Collect and How We Collect It
Information provided by you
- Contact information you provide within the Service, such as nickname and email address.
- Communications with our support team or community team, such as support requests, messages, or in-service chat texts.
Information collected automatically by us or our service providers
- Information about your game progress and account.
- Information about your use of the Service, including gameplay data and interactions with other players inside the Service.
- Information about your device, such as device name, device model, operating system, screen resolution, browser type, country and language settings, internet provider, cellular network operator, and network type.
- Your IP address and mobile device identifiers, such as device ID, advertising ID, MAC address, geo-location, and IMEI where applicable.
- Information obtained through third parties, such as your social network ID, application store ID, social network name, email address, and friends list obtained through social accounts, where you choose to connect such accounts.
Information from Google and Apple sign-in
Some of our applications let you sign in to, or link, your game account using your Google account (through Google Play Games Services and Google Sign-In) or Sign in with Apple. Signing in this way is optional; the application can also be used with an account tied to your device.
If you choose to sign in with Google or Apple, you authorize the provider to send us, and we receive:
- a stable account identifier issued by the provider (your Google account or Play Games identifier, or your Apple user identifier), which we store to recognize your game account;
- your email address, where the provider supplies it. With Sign in with Apple you may choose “Hide My Email”, in which case we receive only a private relay address;
- basic profile information supplied by the provider, such as a display name and avatar image.
We do not receive or store your Google or Apple password, and we cannot access your contacts, files, mail, photos, calendar, or any other data in your Google or Apple account.
2. How We Use the Information
Service operation and improvement
- To create and manage accounts that allow players to access the Service.
- To verify and confirm payments processed through or within the Service.
- To deliver requested services, features, and products.
- To enable in-service communication, including chats with other users and communication with support.
- To improve, develop, customize, and personalize the player experience.
- To provide notices and related information, such as support messages, updates, and security alerts.
Service security
- To monitor use of the Service.
- To detect suspicious activity.
- To take action against fraudulent or abusive activity.
Advertising and analytics
- To improve advertisements presented to you, where applicable.
- To analyze advertising effectiveness and tailor advertising in accordance with applicable law and your choices.
2.1 Google and Apple Sign-In Data
Information we receive from Google or Apple sign-in is used only to:
- create your game account and sign you in;
- recognize you across devices and restore your game progress after reinstalling or changing a device;
- protect accounts against unauthorized access, fraud, and duplicate or abusive accounts;
- contact you about your account or support requests.
We do not use Google or Apple sign-in data for advertising or advertising profiling, we do not sell it, and we do not transfer it to third parties except to service providers that host or operate the Service on our behalf, or where disclosure is required by law. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
You can disconnect our application at any time in your Google account security settings or in the Apple ID settings of your device, and you can ask us to unlink a sign-in method or delete your account at support@dexfut.online. Deleting your game account deletes the identifier and profile information received from the provider, as described in section 5.1.
2.2 Service Providers
Our applications use third-party services that process data on our behalf, such as Google Firebase (analytics and crash reporting), Google Play services, Apple App Store services and the hosting providers of our servers. They process data under their own privacy terms, for example Firebase privacy and security. We do not sell personal information.
3. How We Keep Information Safe and Secure
We are committed to protecting your information and take appropriate technical and organizational measures, according to industry standards, to help protect personal data and transactions from unauthorized access, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
4. How You Can Access, Update, or Manage Your Personal Information
If your information is incomplete, outdated, incorrect, or no longer relevant for the purposes of processing, you may contact us at support@dexfut.online. You may also use this email address to ask questions, file a complaint, or make requests regarding your personal information or this Privacy Policy.
5. Information for Users in the European Union
If you are located in the European Union, you may have the right to request access to, correction of, or deletion of personal information collected through the Service, as well as other rights under applicable data protection laws.
To exercise your rights, please contact us at support@dexfut.online. We will aim to respond to valid requests within 30 days after receiving the request, unless a different period is required or permitted by applicable law. To protect your account and prevent fraud, we may need to verify that you are the original account owner and may request additional information for verification.
Please note that deletion of your personal data may also result in deletion of related information, such as in-game progress, levels, purchased content licenses, and other in-game content associated with your account. Restoration may be impossible after deletion. If you withdraw consent for processing where consent is required, you may no longer be able to access some or all parts of the Service.
Correspondence regarding personal data deletion should be sent in English where possible.
5.1 Information Retention
We retain personal information for as long as your account is active or for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we may retain anonymous or aggregated information after your account has been deleted. Information you have shared with other users, such as chat messages, group posts, or other content available to other users, may remain available in the system after deletion of your account information.
6. Contact Us
If you have questions about this Privacy Policy or the handling of your personal information, please contact Dexfut Devs at support@dexfut.online. You can also use our support page.